SHIPPING & RETURNS
Nespresso delivers your orders throughout South Africa.
ALL ORDERS
| OPTION | COST | DETAIL |
| Standard Shipping | R95 | Free with orders over R800. Free delivery applies to the Total order value including any discounts or promotional vouchers. If you use a voucher and your order total (after discounts) is less than R800, a delivery fee will apply. | Main Centres: Within 1 to 2 working days. Outlying Areas: upto 3 working days. Applies to all Orders received prior to 15h00. Please expect slight delay during Festive Season. |
| FREE DELIVERY* |
| •Free delivery applies to the Total order value of R800 or more including any discounts or promotional vouchers.If you use a voucher and your order total (after discounts) is less than R800, a delivery fee will apply. • Delivery costs (R95) apply to coffee orders if there is less than R800 value in a cart. |
For further assistance, please contact the Nespresso Club, by calling 0800 637 773 or emailing club@za.nespresso.com
ORDERS & PAYMENT METHODS
ORDER
Order your capsules online. So, you’ll never miss a cup. Make a choice from wide variety of coffee, accessories, and machines.
*Free Delivery applies to any order of R800 or more. *T&Cs apply
You may place your order via:
| OPTION | DETAILS |
| Phone | Call our Toll Free number on 0800 637 773 or email: club@za.nespresso.com The Nespresso Club and Nespresso Professional operating hours are: Monday to Thursday: 08:00 - 17:00 Friday: 08:00 - 16:30 Saturdays & Public Holidays: 09:00 - 14:00 Sundays: Closed Nespresso Professional Tel: 0800 B2B PRO (222 776) or professional@za.nespresso.com |
| Website or Mobile App | Visit our website https://za.buynespresso.com/za_en/. Scan the QR Code available on the Nespresso Mobile App landing page here: https://za.buynespresso.com/za_en/mobile-app |
| Nespresso Boutiques | You may find the nearest boutique to you through our boutique finder: Boutique Locator https://za.buynespresso.com/za_en/shopfinder.html |
PAYMENT
We offer the following secure & PCI compliant payment methods:
| OPTION | DETAILS |
| Credit Card | Visa & MasterCard Only |
| EFT | Instant EFT supports: ABSA, Standard Bank, FNB, Nedbank, Capitec, Investec, African Bank, Bidvest Bank, and Old Mutual. |
| Discovery Miles | Discovery Miles is the rewards e-currency that Discovery members earn for getting healthy, driving well and spending responsibly. |
For further assistance, please contact the Nespresso Club, by calling 0800 63 7773 or emailing club@za.nespresso.com
| RETURNS |
| Need to send something back to us? No problem. Returns are easy with Nespresso. Please keep your original till slip/or repair slip as no exchange, refund, or repair can be made without proof of purchase/repair. |
| TYPE OF RETURN AND EXCHANGE | DETAILS |
| Machine & Accessories | You have the right to return or exchange machines and accessories Purchased from Nespresso within 7 days of purchase, provided they are unused and in a saleable condition in original undamaged packaging. Nespresso Machines purchased from our Trade Partners should be returned to the specific Trade Partner under their own Returns Policy. |
| Coffee & Sweet Treats | Coffee capsules and Sweet treats are non refundable or exchangeable. |
For further assistance, please contact the Nespresso Club, by calling 0800 637 773 or emailing club@za.nespresso.com
