Select your country and language
  • North & South Africa
  • Middle East
AlgeriaAlgeria
EgyptEgypt
GhanaGhana
Ivory CoastIvory Coast
MauritiusMauritius
MoroccoMorocco
SenegalSenegal
South AfricaSouth Africa
CongoCongo
CameroonCameroon
TunisiaTunisia
BahrainBahrain
JordanJordan
Kingdom Of Saudi ArabiaKingdom Of Saudi Arabia
KuwaitKuwait
LebanonLebanon
OmanOman
QatarQatar
United Arab EmiratesUnited Arab Emirates
Language & Country
Toggle Nav
Shopping Bag 0

Free delivery for orders of R800 or more. Ts and Cs Apply

Nespresso Troubleshooting Creatista Plus

Select another machine

Creatista Plus Assistance

First use

First use

  1. Fill the water tank with fresh potable water.
  2. Place the water tank, insert the drip tray and the capsule container in position. For your safety, operate the machine only with drip tray and capsule container in position.
  3. Plug the machine into the power outlet.
  4. Turn the machine ON by pressing the START|CANCEL button. Heating up takes approximately 10 seconds.
  5. Rotate the SELECT dial to set your language. Press SELECT to confirm.
  6. Setting your water hardness, dip the Water Hardness Test Strip in and out the water tank. Wait 1 minute. Set the water hardness by rotating the SELECT dial according to the results on the Test Strip. Press SELECT to confirm. For further information refer to page 26.
  7. Follow the on-screen prompts to rinse & prepare your machine for use.
  8. Follow the Quick Start Tutorial.
  9. To turn OFF your machine, press and hold the START/CANCEL dial for 2 seconds until machine is off.
Navigation

Navigation

  1. Rotate the SELECT dial to select your coffee
  2. Display shows current drink settings, Coffee Volume, Milk Temperature, Milk Texture.
  3. Press START|CANCEL to make a coffee with the current settings.
  4. Press the SELECT dial to adjust the current settings. Refer 'Adjusting Regular/Milk Coffee Drinks'.
Regular Coffee Preparation

Regular Coffee Preparation

  1. Fill the water tank with potable water.
  2. Turn the machine ON by pressing the START|CANCEL button. Heating up takes approximately 10 seconds.
  3. Place a cup under the coffee outlet. Use the cup support if required. PUSH the cup support to unlock.
  4. Lift the Lever, insert a capsule and close the lever.Rotate SELECT dial to select your coffee. Ristretto (25ml / 0.85 oz), Espresso (40 ml / 1.35 oz), Lungo (110 ml / 3.7 oz). Press START|CANCEL button to extract. To ensure hygienic conditions, it is highly recommended to not reuse a used capsule.
  5. Preparation will stop automatically. Lift the Lever to eject the capsule.
  6. To stop the coffee flow press the START|CANCEL button.
Milk Coffee Preparation - Single Cup

Milk Coffee Preparation - Single Cup

  1. Fill the water tank with fresh potable water.
  2. To accommodate smaller cups, use the cup support. PUSH the cup support to unlock.
  3. Rotate the SELECT dial to select your drink.
  4. Fill the milk jug with enough fresh cold milk. Minimum and maximum levels are marked on the inside and outside of the milk jug.
  5. Lift the steam wand & position in the centre of the milk jug.
  6. Ensure the milk jug is making contact with the temperature sensor located in the drip tray.
  7. Lift the Lever & insert your capsule.
  8. Press the START|CANCEL button to start the espresso extraction.
  9. When the espresso extraction is complete, press START|CANCEL to begin milk frothing.
  10. When milk frothing is complete, lift the steam wand, wipe with a clean damp cloth.
  11. Allow steam wand to return to its down position & it will auto purge to rinse itself.
  12. Pour milk into the espresso to finish your drink.
Latte Art

Latte Art

  1. Fill the water tank with fresh potable water.
  2. To accommodate a Latte Macchiato glass, push the cup support in until it locks.
  3. Rotate the SELECT dial to select your drink.
  4. Fill the milk jug to the marked maximum level with fresh cold milk
  5. Lift the steam wand & position in the centre of the milk jug and press START|CANCEL to begin milk frothing.
  6. Ensure the milk jug is making contact with the temperature sensor located in the drip tray.
  7. When milk frothing is complete, lift the steam wand, wipe with a clean damp cloth.
  8. Allow steam wand to return to its down position & it will auto purge to rinse itself.
  9. Pour milk into the Latte Macchiato glass and place under the coffee spout.
  10. Lift the Lever & insert your capsule.
  11. Press the START|CANCEL button to start the espresso extraction.
Adjusting Regular Coffee Drinks

Adjusting Regular Coffee Drinks

  1. Rotate the SELECT dial to the drink.
  2. Press the SELECT dial to adjust the coffee volume.
  3. Rotate the SELECT dial to adjust the coffee volume. The suggested volume is marked with a dotted line.
  4. Press SELECT dial to save & exit or press START|CANCEL to exit without saving.
  5. Any coffee can be programmed. 1. Ristretto: from 25 to 60 ml / 0.85-2 oz. 2. Espresso: from 25 to 60 ml / 0.85-2 oz. 3. Lungo: from 70 to 150 ml / 2.37 to 5 oz.
Adjusting Milk Coffee Drinks

Adjusting Milk Coffee Drinks

  1. Rotate the SELECT dial to the drink & press the SELECT dial to adjust drink.
  2. Rotate the SELECT dial to adjust, Espresso Volume, Milk Temperature or Milk Froth level.
  3. Press the SELECT dial to enter & rotate to adjust the setting. Froth levels & Espresso Volumes suggested settings are marked with a dotted line.
  4. Press SELECT dial to save & exit or press START|CANCEL to exit without saving.
  5. Press START/CANCEL to exit the adjustments menu.
  6. Any milk coffee can be programmed. 1. Coffee Volume: from 25 to 60 ml / 0.85-2 oz. 2. Milk Temperature: from 55 to 75 °C / 131 to 167 °F. 3. Milk Froth: from 2 to 30 mm / 0.08 to 1.2 in.
Reset to factory settings

Reset to factory settings

  1. Drink Settings are: -Coffee Volume, Milk Temperature and Milk Froth.
  2. To reset your drink settings: Select SETTINGS -> Select RESET -> Select COFFEE RESET -> Select ✓ to confirm -> Select X to cancel
  3. To reset factory settings: Select SETTINGS -> Select RESET -> Select FACTORY RESET -> Select ✓ to confirm -> Select X to cancel -> Machine will power off -> On next use, you will need to refer to first use instructions
Emptying the System before a period of non-use or for frost protection

Emptying the System before a period of non-use or for frost protection

  1. Remove the water tank. Place the empty Milk Jug under the coffee outlet.
  2. Rotate the SELECT dial to MAINTENANCE, press SELECT dial. Select "Empty Cycle" & press SELECT to start. When the pump stops, empty & wipe dry the capsule bucket & drip tray.
Energy Saving

Energy Saving

  1. Energy efficient: Machine minimises power use when not making a drink. The display dims after 2 mins of no use, after 10 mins of no use display turns off. Restart by pressing the START|CANCEL button.
Daily Cleaning

Daily Cleaning

  1. Empty the drip tray and the capsule container every day. Remove cup support by first removing the capsule bucket, then unlocking the cup support, pulling the cup support forward & lifting it upwards to disengage from the machine. Clean cup support and wipe inside machine, reassemble with a clean damp cloth. Remove the water tank and lid and clean them both with odorless detergent and rinse with warm water. Refill the water tank with fresh potable water.
  2. Rinse the milk jug & dry after each use. If required, wash the jug with mild detergent.
  3. Fill the milk jug with potable water between the min & max marks. Select the MILK function & press START. When complete discard the hot water, then wipe the steam wand with a clean damp cloth.
  4. Do not use any strong or abrasive solvent, sponge or cream cleaner. Do not put in the dishwasher.
  5. Dry all the parts with a soft clean cloth and reassemble all parts. Clean the coffee outlet and inside the machine regularly with a clean damp cloth.
  6. Never immerse the appliance or part of it in water or any other liquid.
Steam Wand Cleaning Procedure

Steam Wand Cleaning Procedure

  1. Select Maintenance
  2. Select Clean Steam Wand
  3. Follow the on-screen prompts
Descaling

Descaling

  1. Rotate dial to select MAINTENANCE
  2. Select DESCALE
  3. Follow the on-screen prompts to complete
Water Hardness

Water Hardness

  1. Rotate dial to select SETTINGS
  2. Select Water Hardness
  3. Follow the on-screen prompts to complete
Buttons not illuminated.
  • Machine turns OFF automatically. See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Check the outlet: plug, voltage, fuse.
No steam or hot water
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Check the outlet: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.
  • Check if the water tank is correctly positioned, if empty, fill with potable water.
  • Descale the machine, if necessary.
Coffee is not hot enough.
  • Preheat cup.
  • Descale the machine, if necessary.
The capsule lever does not close completely
  • Empty the capsule container.
  • Check that no capsule is blocked inside the machine. (Note: do not put the finger inside the machine)
Leakage (water under the machine).
  • Empty drip tray if full.
  • Check drip tray is securely inserted.
  • If problem persists, call Nespresso.
No coffee flow, water goes directly into the capsule bucket (despite inserted capsule).
  • Ensure capsule lever is closed.
  • Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not put finger inside the machine) If problem persists, call Nespresso.
Colour display is dim and hard to see/read
  • Machine display dims automatically after 2 minutes of non use.
  • See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
  • Adjust the screen brightness setting. Navigate to Settings menu. Select Screen Brightness. Turn the dial and Select High.
Buttons flashing
  • Follow on screen prompt.
  • Check the water tank. If empty, fill with potable water and brew a coffee.
  • Check steam tip for blockages. Use pin cleaning tool stored under the water tank to unblock each of the holes.
  • Descale machine, if necessary.
  • Complete a Clean Steam Wand cycle, if necessary.
Fill Water Tank alert remains on display (water tank is full)
  • Check if the water tank is correctly positioned.
  • If problem persists, call Nespresso.
Descale Now alert is displayed
  • Descale the machine. Navigate to Maintenance menu.
  • Select Descale and follow the on-screen prompts.
Machine Error message is displayed
  • A major fault has occurred.
  • Visit Nespresso.com or call Nespresso.
Machine is ON but ceases to operate
  • Power machine off by holding START/CANCEL.
  • Wait 60 minutes and press START/CANCEL or SELECT to turn to «ON-mode».
  • If problem persists, call Nespresso.
Machine turns to OFF mode.
  • To save energy the machine will turn to OFF mode after 10 minutes of non use. See paragraph on «Energy Saving Concept».
  • Press START/CANCEL or SELECT to turn to «ON-mode».
Milk steam cycle does not start
  • Check if the water tank is correctly positioned, if empty, fill with potable water.
  • Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard
  • Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43 F). For a better result, the milk must be newly opened.
  • Check the milk froth setting.
  • Use the milk jug provided.
  • Clean both the milk jug and steam wand after each use.
  • Clean the steam wand. Navigate to Maintenance menu.
  • Select Clean Steam Wand and follow the on-screen prompts.
Steam is very wet
  • Use cold, potable water. Do not use highly filtered, demineralised or distilled water.
Milk overflows
  • Fill jug with appropriate milk volume.
  • Minimum fill level as marked on the inside & outside of the jug.
  • Maximum fill level as marked on the inside & outside of the jug.
  • To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
Milk temperature is not hot enough
  • Preheat cup.
  • Use the Sage milk jug provided.
  • Check the milk jug is positioned on the milk jug temperature sensor.
  • Increase the milk temperature setting.
  • Check the steam tip for blockages.
Lower Wand alert is displayed
  • Ensure the steam wand is lowered.
Clean Steam Wand alert is displayed
  • Clean the Steam Wand.
  • Navigate to Maintenance menu. Select Clean Steam Wand and follow the on-screen prompts.

Specifications

Weight5.2 Kilogram
Removable water tank1.5 litre
Dimension (WxDxH)17.0 X 30.9 X 40.9 cm
Pressure19 bar
Automatic power offafter 10 mins
Warranty2 years
Creatista Plus

Creatista Plus

Free delivery for orders of R800 or more.

Secure Online Payment

Download the Nespresso app

0800 63 777 3 for any advice

Do you wish to receive notifications about Nespresso?

Remind me later

Thank you! Please check your email inbox to confirm.

Oops! Notifications are disabled.