Nespresso Troubleshooting Creatista Pro
Select another machineCreatista Pro Assistance
First use
First use
- Fill the water tank with fresh potable water.
- Place the water tank, insert the drip tray and the capsule container in position. For your safety, operate the machine only with drip tray and capsule container in position.
- Plug the machine into the power outlet.
- Turn the machine ON by pressing the START|CANCEL button. Heating up takes approximately 10 seconds.
- Rotate the SELECT dial to set your language. Press SELECT to confirm.
- Setting your water hardness, dip the Water Hardness Test Strip in and out the water tank. Wait 1 minute. Set the water hardness by rotating the SELECT dial according to the results on the Test Strip. Press SELECT to confirm.
- Follow the on-screen prompts to rinse & prepare your machine for use.
- Follow the Quick Start Tutorial.
- To turn OFF your machine, press and hold the START/CANCEL dial for 2 seconds until machine is off.
Navigation
Navigation
- Clean Steam Wand: Complete daily to clean steam paths, steam wand and prevent blockages.
- Rinse Steam Wand: Use as required to clear any blockages that may occur in the steam wand.
- Descale: Remove any scale build-up. Refer to Descale instructions on following page.
- Water Hardness: Reset the water hardness level.
- Rinse Cycle: When machine hasn't been used for an extended period of time.
- Empty Cycle: When storing machine for a period of non-use or for frost protection.
- Quick Start Guide: See the Quick Start guide again.
- Language: Change the language of the machine.
- Factory Reset: Erases all settings and returns unit to factory settings.
Regular Coffee Preparation
Regular Coffee Preparation
- Drink Confirmation
- Drink Running
- Drink Complete: Coffee will stop running automatically, Alternatively, tap the icon to stop.
- For smaller cups, use the cup support.
- Only use the milk jug provided for texturing milk
- Always ensure the milk jug is positioned on the drip tray temperature sensor when texturing milk.
Latte Art
Latte Art
- Fill the water tank with fresh potable water.
- To accommodate a Latte Macchiato glass, push the cup support in until it locks.
- Rotate the SELECT dial to select your drink.
- Fill the milk jug to the marked maximum level with fresh cold milk
- Lift the steam wand & position in the centre of the milk jug and press START|CANCEL to begin milk frothing.
- Ensure the milk jug is making contact with the temperature sensor located in the drip tray.
- When milk frothing is complete, lift the steam wand, wipe with a clean damp cloth.
- Allow steam wand to return to its down position & it will auto purge to rinse itself.
- Pour milk into the Latte Macchiato glass and place under the coffee spout.
- Lift the Lever & insert your capsule.
- Press the START|CANCEL button to start the espresso extraction.
Adjusting Regular Coffee Drinks
Adjusting Regular Coffee Drinks
- Rotate the SELECT dial to the drink.
- Press the SELECT dial to adjust the coffee volume.
- Rotate the SELECT dial to adjust the coffee volume. The suggested volume is marked with a dotted line.
- Press SELECT dial to save & exit or press START|CANCEL to exit without saving.
- Any coffee can be programmed. 1. Ristretto: from 25 to 60 ml / 0.85-2 oz. 2. Espresso: from 25 to 60 ml / 0.85-2 oz. 3. Lungo: from 70 to 150 ml / 2.37 to 5 oz.
Reset to factory settings
Reset to factory settings
- Drink Settings are: -Coffee Volume, Milk Temperature and Milk Froth.
- To reset your drink settings: Select SETTINGS -> Select RESET -> Select COFFEE RESET -> Select ✓ to confirm -> Select X to cancel
- To reset factory settings: Select SETTINGS -> Select RESET -> Select FACTORY RESET -> Select ✓ to confirm -> Select X to cancel -> Machine will power off -> On next use, you will need to refer to first use instructions
Daily Cleaning
Daily Cleaning
- Select Clean Steam Wand from the MENU and follow the on-screen steps
- Empty the drip tray and capsule container every day. Remove and clean the cup support and wipe inside the machine.
- Remove and clean the water tank with an odorless detergent and rinse with warm water.
- Rinse and dry the milk jug after each use. If required, use a mild detergent.
- Dry all parts with a soft clean cloth and reassemble machine.
- Wipe coffee outlet and machine regularly with a clean damp cloth.
Descaling
Descaling
- Navigate to the Menu
- Select Descale
- Follow the on-scree instructions
Screen / buttons not illuminated
- Machine turns OFF automatically.
- Press POWER button to turn machine ON.
- Check the outlet: plug, voltage, fuse.
No steam or hot water.
- Machine is OFF. Press POWER button to turn machine ON.
- Check the outlet: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.
- Check if the water tank is correctly positioned, if empty, fill with fresh, potable water.
- Descale the machine, if necessary.
Coffee is not hot enough
- Preheat cup using hot water button.
- Descale the machine, if necessary.
The capsule lever does not close completely.
- Empty the capsule container.
- Check that capsules aren't blocking inside the machine. (Note: do not place fingers inside the machine)
Leakage (water under the machine).
- Empty drip tray if full.
- Check drip tray is securely inserted.
- If problem persists, call Nespresso.
No coffee flow, water goes directly into the capsule bucket (despite inserted capsule).
- Ensure capsule lever is closed.
- Empty capsule bucket and check that no capsule is blocked inside the machine. (NOTE: do not place fingers inside the machine). If problem persists, call the Nespresso.
Display is dim and hard to see/read.
- Screen brightness is set on a low setting.
- Press POWER button to turn ON.
- Adjust the screen brightness setting. Navigate to Menu and select Screen Brightness.
Fill Water Tank prompt remains on screen (water tank is full).
- Check if the water tank is correctly positioned.
- If problem persists, call Nespresso.
Descale alert is displayed.
- Descale the machine.
- Navigate to the Menu and select Descale. Follow on-screen prompts.
Machine is ON but ceases to operate
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press POWER button to turn machine ON.
- If problem persists, call Nespresso.
Touchscreen is not working.
- Press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
- If problem persists, call Nespresso.
Touch screen is in instore mode.
- To exit instore mode, press POWER button to turn machine OFF. Press POWER button again to turn machine ON.
Milk steam cycle does not start.
- Check if the water tank is correctly positioned, if empty, fill with fresh potable water.
- Check steam tip for any blockages and ensure wand is lowered.
Quality of froth not up to standard.
- Be sure to use pasteurised whole or semi-skimmed milk at refrigerated temperature (about 4-6 °C / 39-43° F). For a better result, the milk should be newly opened.
- Check the milk froth setting.
- Use the provided milk jug.
- Clean both the milk jug and steam wand after each use.
- Complete Steam Wand Cleaning Cycle. Navigate to the Menu and select Clean Steam Wand, follow the on-screen prompts.
Steam is very wet.
- Use fresh, potable water. Do not use highly filtered, demineralised or distilled water.
Milk overflows.
- Fill jug with appropriate milk volume. DO NOT fill above the MAX level.
- Minimum and maximum levels are marked on the inside and outside of the jug.
- To stop overflow, either reduce the initial volume of milk and/or reduce the froth level. This varies depending on milk type.
Milk system does not start.
- Use the milk jug provided.
- Check the milk jug is positioned correctly on the milk jug temperature sensor in the drip tray.
- Check the temperature sensor in the drip tray is dry and clean.
- Decrease the milk temperature setting
Milk temperature is not hot enough.
- Preheat cup.
- Use the provided milk jug.
- Check the milk jug is positioned on the temperature sensor in the drip tray.
- Increase the milk temperature setting.
- Check the steam tip for blockages.
Clean Steam Wand alert is displayed.
- Clean the steam wand.
- Navigate to the Menu and select Clean Steam Wand. Follow the on-screen prompts.
Specifications
Weight6.65 Kilogram / 14.7 lbs
Removable water tank2 litre / 68 fl.oz
Dimension (WxDxH)25.1.0 x 49.9 x 41.8 cm / 9.8 x 19.6 x 16.5 in
Pressure19 bar / 1.9 MPa
Warranty2 years