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Free delivery for orders of R800 or more. Ts and Cs Apply

Nespresso Troubleshooting Citiz

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Citiz

First use or after a long period of non-use

First use or after a long period of non-use

  1. Remove the plastic film from the drip grid.
  2. Rinse the water tank before filling with potable water.
  3. Place a container(min. 1 L) under coffee outlet.
  4. Plug into mains.
  5. Press the Espresso or Lungo button to activate the machine.
  6. Blinking Lights: heating up (25 sec.)
    Steady Lights: ready
  7. Press the Lungo button to rinse the machine. Repeat 3 times.
  8. Rinse Aeroccino.
Energy saving mode

Energy saving mode

  1. To turn the machine on either press the Espresso or Lungo button.
  2. To turn the machine off before automatic Power Off mode, press both the Espresso and Lungo buttons simultaneously.
  3. With machine being turned off, press and hold the Espresso button for 3 seconds.
  4. The Espresso button will blink to indicate the current setting.
  5. To change this setting press the Espresso button: One time for power off mode after 9 minutes One more time for power off mode after 30 minutes.
  6. To exit the energy saving mode press the Lungo button for 3 seconds.
Coffee Preparation

Coffee Preparation

  1. Rinse then fill the water tank with potable water.
  2. Press the Espresso or Lungo button to activate the machine.
  3. Blinking Lights: heating up (25 sec.).Steady Lights: ready
  4. Lift the lever completely and insert a Nespresso capsule.
  5. Close the lever and place a cup under the coffee outlet.
  6. Press the Espresso (40 ml) or the Lungo(110 ml) button to start. Preparation will stop automatically. To stop the coffee flow or top up your coffee, press again.
  7. Remove the cup. Lift and close the lever to eject the capsule into the used capsule container.
Programming the water volume

Programming the water volume

  1. Turn the machine on and wait for it to be in ready mode (steady lights).
  2. Fill the water tank with potable water and insert a Nespresso capsule.
  3. Place a cup under the coffee outlet.
  4. Press and hold the Espresso or Lungo button.
  5. Release button once the desired volume is served.
  6. Water volume level is now stored.
Milk froth preparation

Milk froth preparation

  1. https://www.nespresso.com/shared_res/machineassistance/images/icon/VELVETY-MILK-FROTH-W.png
  2. Fill milk frother up to one of the two max level.
  3. Place the lid on the Aeroccino. For a hot preparation, briefly press button to start. Button lights up Red. Takes approx. 70-80 sec. For cold milk froth, keep button pressed for approx. 2 seconds. Button lights up Blue. Takes approx. 60 sec.
  4. Clean after each preparation. Only use non abrasive cloth, never use a brush. Jug is water proof. Do not put in dishwasher.
Emptying the system before a period of non-use and en for frost protection, or before a repair

Emptying the system before a period of non-use and en for frost protection, or before a repair

  1. To enter the emptying mode, press both the Espresso and Lungo buttons to turn the machine off.
  2. Remove the water tank and open the lever.
  3. Press both the Espresso and Lungo buttons for 3 seconds.
  4. Both LEDs blink alternatively.
  5. Close the lever.
  6. Machine switchesoff automatically.
  7. Empty and clean the used capsule container and drip tray.
Reset to factory settings

Reset to factory settings

  1. With machine being turned off, press and hold down the Lungo button for 5 seconds.
  2. LEDS will blink fast 3 times to confirm machine has been reset to factory settings.
  3. LEDs will then continue to blink normally, as heating up, until ready.Steady lights: machine ready
  4. Factory settings: Espresso Cup: 40 ml, Lungo Cup: 110 ml,Power Off mode: 9 min.
Descaling

Descaling

  1. Remove the capsule and close the lever.
  2. Empty the drip tray and used capsule container.
  3. Fill the water tank with 0.5 L of potable water and add 1 Nespresso descaling liquid sachet.
  4. Place a container (min.volume 1 L) under the coffee outlet.
  5. To enter the descaling mode, while the machine is turned on, press both the Espresso and Lungo buttons for 3 seconds.
  6. Both LEDs blink.
  7. Press the Lungo button and wait until the water tank is empty.
  8. Refill the water tank with the used descaling solution collected in the container and repeat step 4 and 6.
  9. Empty and rinse the water tank. Fill with potable water.
  10. When ready, repeat step 4 and 6 to now rinse the machine. Repeat twice.
  11. To exit the descaling mode, press both the Espresso and Lungo buttons for 3 seconds.
  12. The machine is now ready for use.
Cleaning

Cleaning

  1. Clean the coffee outlet regularly with a soft damp cloth.
  2. Maintenance unit can be removed in separate pieces for easy cleaning.
No light indicator.
  • Check the mains, plug, voltage, and fuse. In case of problems, call the Nespresso Club.
No coffee, no water.
  • First use: fill water tank with warm water (max. 55° C) and run through machine according to instructions on page 7.
  • Water tank is empty.Fill water tank.
  • Descale if necessary; see Descaling section.
Coffee comes out very slowly.
  • Flow speed depends on the coffee variety.
  • Descale if necessary; see Descaling section.
Coffee is not hot enough.
  • Preheat cup.
  • Descale if necessary.
Capsule area is leaking (water in capsule container).
  • Position capsule correctly. If leakages occur, call Nespresso.
Irregular blinking.
  • Send appliance to repair or call Nespresso.
No coffee, water just comes out (despite inserted capsule)
  • In case of difficulties, call Nespresso.
Aeroccino does not start.
  • Be sure to position the jug correctly on a clean base. Be sure to attach the whisk to the jug correctly
Quality of milk froth not up to standard.
  • Be sure to use whole or semi-skimmed milk at refrigerated temperature (about 4-6° C). Be sure to use the appropriate whisk and the jug is clean.
Red Button blinking.
  • The appliance is too hot. Rinse it under cool water
  • Whisk is missing
  • Not enough milk. Fill milk frother up to one of the two "max" level.
Milk Overflows.
  • Be sure to use the appropriate whisk and check the corresponding indicator level.

Specifications

Weight4.6 Kilogram
Removable water tank1 litre
Dimension (WxDxH)23.7 X 27.7 X 37.2 cm
Pressure19 bar
Automatic power offafter 9 mins
Used capsules container capacity 10
Warranty2 year
Citiz

Citiz

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